Question 1

What is a rechargeable electric lunch box?

Accepted Answer

It is a portable lunch container with a built-in heating element and battery. You pack a meal at home and heat it later without a microwave and without plugging into a wall outlet.

Question 2

Is the container removable?

Accepted Answer

Yes. The inner food container lifts out of the heating base, so you can fill, serve and clean it separately.

Question 3

Is it leakproof?

Accepted Answer

The lid uses a sealed, leak-resistant design intended to keep contents contained inside a bag. As with any food container, keep it upright and avoid overfilling with thin liquids.

Question 4

What foods can I heat?

Accepted Answer

Prepared meals such as rice and pasta dishes, stews, curries, vegetables and leftovers reheat well. It reheats already-cooked food rather than cooking raw ingredients.

Question 5

How long does the battery last?

Accepted Answer

Battery runtime depends on the model configuration and starting food temperature. Exact figures are confirmed against the final manufacturing specification and listed on the product page.

Question 6

Does it need to stay plugged in?

Accepted Answer

No. Heating runs from the built-in battery, so it works cordlessly. You can also connect the cable if power is available.

Question 7

How do I charge it?

Accepted Answer

Charge it with the supplied cable before you leave home. Charging time and connector type are listed in the product specifications. Exact figures are confirmed against the final manufacturing specification and listed on the product page.

Question 8

How long does it take to heat food?

Accepted Answer

Heating time varies with the meal, the portion size and the starting temperature. Exact figures are confirmed against the final manufacturing specification and listed on the product page.

Question 9

Are there multiple heating settings?

Accepted Answer

Heating modes depend on the final model configuration; the available settings are listed in the product specifications.

Question 10

How do I clean it?

Accepted Answer

Remove the inner container and lid and wash them with warm water and mild detergent. Wipe the heating base with a damp cloth — never immerse the electrical base in water.

Question 11

Is it dishwasher safe?

Accepted Answer

Dishwasher suitability applies only to the removable parts and is confirmed in the product specifications. The electrical base is never dishwasher safe.

Question 12

How long does shipping take?

Accepted Answer

Standard delivery is 3–6 business days and express delivery is 1–3 business days after dispatch. Orders are dispatched on business days.

Question 13

Where do you ship?

Accepted Answer

We ship across the EU. Delivery destinations and any additional regions are shown at checkout.

Question 14

Can I track my order?

Accepted Answer

Yes. You receive a tracking link by email once your parcel is dispatched, and you can check status on the Track Order page.

Question 15

Can I return it?

Accepted Answer

Yes. EU consumers have a 14-day right of withdrawal from the day the goods are received. Items must be complete and in a resalable condition.

Question 16

How long does a refund take?

Accepted Answer

Refunds are issued to the original payment method within 14 days of us receiving the returned item, in line with EU consumer law.

Question 17

Which payment methods can I use?

Accepted Answer

Available payment methods are shown at checkout once our payment provider is connected. Prices are shown in euro and include VAT where applicable.

Question 18

Is checkout secure?

Accepted Answer

Payments are handled by a certified payment provider over an encrypted connection. We never store card details.

Frequently asked questions

Product

Battery

Heating

Cleaning

Shipping

Returns

Payments