Returns & refunds

Right of withdrawal

As a consumer in the EU you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us your decision in a clear statement by email before the period ends.

Return conditions

• The product is complete, with all accessories and packaging where possible.
• The product is in a condition that allows resale; normal inspection is fine.
• For hygiene and safety, food residue must be removed and the unit cleaned.

How to start a return

• Email [support@yourdomain.com] with your order number and the items you wish to return.
• We confirm the return address and any instructions.
• Send the parcel back within 14 days of notifying us, using a tracked service.

Unless stated otherwise in a specific campaign, the cost of returning the goods is borne by the customer.

Refunds

We refund the purchase price and standard delivery cost to your original payment method within 14 days of receiving the returned goods, or of proof that they were sent back. Any reduction in value caused by handling beyond what is necessary is deducted.

Faulty or damaged items

Statutory conformity rights apply in addition to the withdrawal right. If an item arrives damaged or develops a fault, contact [support@yourdomain.com] with your order number and photos and we will arrange a repair, replacement or refund.

Questions

See the FAQ or contact us. This policy is a configurable template — have it reviewed against your national implementation of EU consumer law before launch.